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Privacy Policy

Privacy Policy

Version: 24 June 2026

1. Controller and data protection contact

The controller responsible for the processing of personal data in connection with this website and online shop is:

Kemmerich Elektromotoren GmbH & Co. KG
Hückeswagener Str. 120a
51647 Gummersbach
Germany
Phone: +49 (0) 2261 50198-0
E-mail: info@elektromotoren.de

For questions regarding data protection, please contact us at datenschutz@elektromotoren.de. This contact address does not indicate that a statutory data protection officer has been appointed.

2. General information

Personal data means any information relating to an identified or identifiable natural person. Unless otherwise stated below, providing personal data is neither required by law nor by contract, nor is it necessary for entering into a contract. You are not obliged to provide data. Failure to provide data generally has no consequences. This does not apply where the provision of data is described as necessary for a specific processing activity.

This Privacy Policy applies to the website and online shop at elektromotoren.de. It does not apply to websites or services of third parties to which we merely provide links.

3. Provision of the website and server log files

Whenever you access our website, our hosting or IT service provider processes technically required usage data in server log files. This may include, in particular, IP address, date and time of access, accessed page or file, data volume transferred, referrer URL, browser type and version, operating system and the requesting provider.

The processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the secure, stable and error-free provision of the website and in preventing and investigating misuse and security incidents. Log data are deleted or anonymised as soon as they are no longer required for these purposes. Longer retention may be necessary in the event of specific security, misuse or error incidents.

4. Contacting us

When you contact us by e-mail, telephone, contact form or otherwise, we process the data you provide, in particular your name, contact details, the content of your request and, where applicable, information about your company and your enquiry. The processing is carried out to handle and respond to your request.

Where your contact relates to pre-contractual measures or an existing contract, the legal basis is Article 6(1)(b) GDPR. In all other cases, processing is based on Article 6(1)(f) GDPR; our legitimate interest lies in appropriate communication and handling of your request. You may object at any time, on grounds relating to your particular situation, to processing based on Article 6(1)(f) GDPR.

We delete contact enquiries once they have been dealt with conclusively and no statutory retention obligations or legitimate interests in continued storage prevent deletion.

5. Customer account, orders and contract performance

When you register a customer account or place an order, we process the data required for this purpose. This includes in particular name, billing and delivery address, e-mail address, telephone number, order, delivery and payment data and, for entrepreneurs, company and contact-person data.

Processing takes place for the creation and management of the customer account, initiation, performance and handling of contracts, delivery, payment processing, handling of warranty and complaint cases and communication concerning the contract. The legal basis is Article 6(1)(b) GDPR. Where processing is required to comply with statutory retention or documentation obligations, it is based on Article 6(1)(c) GDPR.

You may request deletion of your customer account. Data that we still require because of an ongoing contract, statutory retention obligations or for the establishment, exercise or defence of legal claims will not be deleted until the relevant reason for retention no longer applies.

For contract performance, we may disclose data to recipients where necessary. This includes in particular selected parcel, freight and shipping companies, payment service providers, suppliers or dropshipping partners, IT and hosting service providers and, where applicable, authorities, banks, tax advisers or legal advisers. Data transfers are limited to data required for the relevant purpose.

6. Enterprise resource planning and technical service providers

For order and contract processing, we use systems of JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany, and, where applicable, infrastructure used by it within the respective service relationship. Where JTL or other IT service providers process personal data solely on our instructions, processing takes place on the basis of a data-processing agreement pursuant to Article 28 GDPR. The legal basis is Article 6(1)(b) GDPR or Article 6(1)(f) GDPR for secure and efficient technical administration.

7. Payment processing and credit checks

PayPal

Where you select a payment method offered through PayPal, we process the contract and payment data required for the selected payment method and transfer them to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. This may include PayPal, card payment, SEPA direct debit, instalment payments, “Pay Later” or other payment methods offered in checkout.

The transfer takes place for payment processing and is therefore based on Article 6(1)(b) GDPR. Where loading or using PayPal components involves accessing information on your device or storing such information and this is not strictly necessary, this only takes place with your consent pursuant to Section 25(1) TDDDG and Article 6(1)(a) GDPR. Further information on processing by PayPal is available at https://www.paypal.com/de/legalhub/privacy-full.

For certain payment methods offered by PayPal, PayPal or a payment service provider engaged by PayPal may carry out a credit assessment. In this case, the relevant payment service provider acts as an independent controller. Please refer to its privacy information.

Purchase on invoice or payment terms under our own responsibility

Where, in an individual case, we offer purchase on invoice or payment terms under our own responsibility and carry out a credit check for this purpose, we may transfer data required for this purpose, in particular company name, names of contact persons, address and contract or payment data, to Creditreform Köln v. Padberg GmbH & Co. KG, Gustav-Heinemann-Ufer 68, 50968 Cologne, Germany. We may receive credit information and statistically determined probability values (scores).

The processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in protection against payment defaults. A credit check is carried out only where the relevant payment method is offered in the specific case and selected by you, or where a corresponding credit decision is required. You may object at any time, on grounds relating to your particular situation, to processing based on Article 6(1)(f) GDPR. An objection may mean that we cannot offer the requested payment method.

For advance payment, cash on delivery or bank transfer, we process payment data only to the extent required to process the payment. Recipients may include banks, payment service providers and shipping service providers selected by you.

8. Cookies, local storage and consent management

Technically required cookies and comparable technologies

We use technically required cookies and comparable technologies, including local storage, to provide functions such as shopping cart, login, language settings, security functions and storage of your privacy preferences. To the extent technically strictly necessary, the storage of information on your device or access to such information is based on Section 25(2) TDDDG. Subsequent processing of personal data is based on Article 6(1)(f) GDPR; our legitimate interest lies in the secure and functional provision of the online shop.

Consent management

We use consent management to obtain, manage and document consents for services requiring consent. This may involve processing your consent selection, time, version of the consent information and technical identifiers of your device. Processing takes place to comply with legal obligations on the basis of Article 6(1)(c) GDPR and, where technically necessary, Section 25(2) TDDDG. You can change or withdraw your settings at any time using the fingerprint icon in the shop.

Web analysis with dash.bar

We use the “dash.bar” web analytics service of WebStollen GmbH, Prinz-Ludwig-Str. 17, 93055 Regensburg, Germany. The service may process visitor and access figures, product views, shopping-cart and purchase completions, visitor origin and device statistics. Processing is used to analyse usage behaviour and optimise our online shop.

dash.bar is activated only with your consent. The legal basis is Section 25(1) TDDDG and Article 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future through the privacy settings. According to the provider, processing takes place on servers in Germany. Further information is available at https://webstollen.de/datenschutzerklaerung/.

9. Recipients, third-country transfers and processing on our behalf

We use service providers that process personal data on our behalf, in particular in the areas of hosting, IT, enterprise resource planning, communication and shop operation. Where required, we enter into data-processing agreements pursuant to Article 28 GDPR.

When using payment service providers, in particular PayPal, data may also be processed outside the European Economic Area. The relevant transfer and appropriate safeguards are governed by the privacy information of the payment service provider concerned. Where a third-country transfer takes place, we ensure that the legal requirements are met, in particular adequacy decisions, standard contractual clauses or other appropriate safeguards pursuant to Articles 44 et seq. GDPR.

10. Retention period

We retain personal data only for as long as necessary for the respective purposes. We then delete or anonymise data unless statutory retention obligations, in particular under commercial or tax law, or legitimate interests in continued retention prevent deletion. Data from contracts and business documents may therefore be retained for statutory retention periods.

11. Your rights

Where the statutory conditions are met, you have the following rights:

  • right of access to personal data processed by us (Article 15 GDPR),
  • right to rectification of inaccurate data (Article 16 GDPR),
  • right to erasure (Article 17 GDPR),
  • right to restriction of processing (Article 18 GDPR),
  • right to data portability (Article 20 GDPR),
  • right to withdraw consent with effect for the future (Article 7(3) GDPR),
  • right to object to processing based on Article 6(1)(e) or (f) GDPR (Article 21 GDPR).

Where we process personal data for direct-marketing purposes, you may object to this processing at any time. Following your objection, we will no longer use your data for direct-marketing purposes.

12. Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority. The authority competent for us is in particular:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf
Germany
Phone: +49 (0) 211 38424-0
Website: https://www.ldi.nrw.de/

13. Updates to this Privacy Policy

We may amend this Privacy Policy if legal requirements, our processes or the services we use change. The version published on this website is decisive.