Privacy Policy

Version: 24 June 2026

1. Controller and data protection contact

The controller responsible for the processing of personal data in connection with this website and online shop is:

Kemmerich Elektromotoren GmbH & Co. KG
Hückeswagener Str. 120a
51647 Gummersbach
Germany
Phone: +49 (0) 2261 50198-0
E-mail: info@elektromotoren.de

For questions regarding data protection, please contact us at datenschutz@elektromotoren.de. This contact address does not indicate that a statutory data protection officer has been appointed.

2. General information

Personal data means any information relating to an identified or identifiable natural person. Unless otherwise stated below, providing personal data is neither required by law nor by contract, nor is it necessary for entering into a contract. You are not obliged to provide data. Failure to provide data generally has no consequences. This does not apply where the provision of data is described as necessary for a specific processing activity.

This Privacy Policy applies to the website and online shop at elektromotoren.de. It does not apply to websites or services of third parties to which we merely provide links.

3. Provision of the website and server log files

Whenever you access our website, our hosting or IT service provider processes technically required usage data in server log files. This may include, in particular, IP address, date and time of access, accessed page or file, data volume transferred, referrer URL, browser type and version, operating system and the requesting provider.

The processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the secure, stable and error-free provision of the website and in preventing and investigating misuse and security incidents. Log data are deleted or anonymised as soon as they are no longer required for these purposes. Longer retention may be necessary in the event of specific security, misuse or error incidents.

4. Contacting us

When you contact us by e-mail, telephone, contact form or otherwise, we process the data you provide, in particular your name, contact details, the content of your request and, where applicable, information about your company and your enquiry. The processing is carried out to handle and respond to your request.

Where your contact relates to pre-contractual measures or an existing contract, the legal basis is Article 6(1)(b) GDPR. In all other cases, processing is based on Article 6(1)(f) GDPR; our legitimate interest lies in appropriate communication and handling of your request. You may object at any time, on grounds relating to your particular situation, to processing based on Article 6(1)(f) GDPR.

We delete contact enquiries once they have been dealt with conclusively and no statutory retention obligations or legitimate interests in continued storage prevent deletion.

5. Customer account, orders and contract performance

When you register a customer account or place an order, we process the data required for this purpose. This includes in particular name, billing and delivery address, e-mail address, telephone number, order, delivery and payment data and, for entrepreneurs, company and contact-person data.

Processing takes place for the creation and management of the customer account, initiation, performance and handling of contracts, delivery, payment processing, handling of warranty and complaint cases and communication concerning the contract. The legal basis is Article 6(1)(b) GDPR. Where processing is required to comply with statutory retention or documentation obligations, it is based on Article 6(1)(c) GDPR.

You may request deletion of your customer account. Data that we still require because of an ongoing contract, statutory retention obligations or for the establishment, exercise or defence of legal claims will not be deleted until the relevant reason for retention no longer applies.

For contract performance, we may disclose data to recipients where necessary. This includes in particular selected parcel, freight and shipping companies, payment service providers, suppliers or dropshipping partners, IT and hosting service providers and, where applicable, authorities, banks, tax advisers or legal advisers. Data transfers are limited to data required for the relevant purpose.

6. Enterprise resource planning and technical service providers

For order and contract processing, we use systems of JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany, and, where applicable, infrastructure used by it within the respective service relationship. Where JTL or other IT service providers process personal data solely on our instructions, processing takes place on the basis of a data-processing agreement pursuant to Article 28 GDPR. The legal basis is Article 6(1)(b) GDPR or Article 6(1)(f) GDPR for secure and efficient technical administration.

7. Payment processing and credit checks

PayPal

Where you select a payment method offered through PayPal, we process the contract and payment data required for the selected payment method and transfer them to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. This may include PayPal, card payment, SEPA direct debit, instalment payments, “Pay Later” or other payment methods offered in checkout.

The transfer takes place for payment processing and is therefore based on Article 6(1)(b) GDPR. Where loading or using PayPal components involves accessing information on your device or storing such information and this is not strictly necessary, this only takes place with your consent pursuant to Section 25(1) TDDDG and Article 6(1)(a) GDPR. Further information on processing by PayPal is available at https://www.paypal.com/de/legalhub/privacy-full.

For certain payment methods offered by PayPal, PayPal or a payment service provider engaged by PayPal may carry out a credit assessment. In this case, the relevant payment service provider acts as an independent controller. Please refer to its privacy information.

Purchase on invoice or payment terms under our own responsibility

Where, in an individual case, we offer purchase on invoice or payment terms under our own responsibility and carry out a credit check for this purpose, we may transfer data required for this purpose, in particular company name, names of contact persons, address and contract or payment data, to Creditreform Köln v. Padberg GmbH & Co. KG, Gustav-Heinemann-Ufer 68, 50968 Cologne, Germany. We may receive credit information and statistically determined probability values (scores).

The processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in protection against payment defaults. A credit check is carried out only where the relevant payment method is offered in the specific case and selected by you, or where a corresponding credit decision is required. You may object at any time, on grounds relating to your particular situation, to processing based on Article 6(1)(f) GDPR. An objection may mean that we cannot offer the requested payment method.

For advance payment, cash on delivery or bank transfer, we process payment data only to the extent required to process the payment. Recipients may include banks, payment service providers and shipping service providers selected by you.

8. Cookies, local storage and consent management

Technically required cookies and comparable technologies

We use technically required cookies and comparable technologies, including local storage, to provide functions such as shopping cart, login, language settings, security functions and storage of your privacy preferences. To the extent technically strictly necessary, the storage of information on your device or access to such information is based on Section 25(2) TDDDG. Subsequent processing of personal data is based on Article 6(1)(f) GDPR; our legitimate interest lies in the secure and functional provision of the online shop.

Consent management

We use consent management to obtain, manage and document consents for services requiring consent. This may involve processing your consent selection, time, version of the consent information and technical identifiers of your device. Processing takes place to comply with legal obligations on the basis of Article 6(1)(c) GDPR and, where technically necessary, Section 25(2) TDDDG. You can change or withdraw your settings at any time using the fingerprint icon in the shop.

Web analysis with dash.bar

We use the “dash.bar” web analytics service of WebStollen GmbH, Prinz-Ludwig-Str. 17, 93055 Regensburg, Germany. The service may process visitor and access figures, product views, shopping-cart and purchase completions, visitor origin and device statistics. Processing is used to analyse usage behaviour and optimise our online shop.

dash.bar is activated only with your consent. The legal basis is Section 25(1) TDDDG and Article 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future through the privacy settings. According to the provider, processing takes place on servers in Germany. Further information is available at https://webstollen.de/datenschutzerklaerung/.

9. Recipients, third-country transfers and processing on our behalf

We use service providers that process personal data on our behalf, in particular in the areas of hosting, IT, enterprise resource planning, communication and shop operation. Where required, we enter into data-processing agreements pursuant to Article 28 GDPR.

When using payment service providers, in particular PayPal, data may also be processed outside the European Economic Area. The relevant transfer and appropriate safeguards are governed by the privacy information of the payment service provider concerned. Where a third-country transfer takes place, we ensure that the legal requirements are met, in particular adequacy decisions, standard contractual clauses or other appropriate safeguards pursuant to Articles 44 et seq. GDPR.

10. Retention period

We retain personal data only for as long as necessary for the respective purposes. We then delete or anonymise data unless statutory retention obligations, in particular under commercial or tax law, or legitimate interests in continued retention prevent deletion. Data from contracts and business documents may therefore be retained for statutory retention periods.

11. Your rights

Where the statutory conditions are met, you have the following rights:

right of access to personal data processed by us (Article 15 GDPR),
right to rectification of inaccurate data (Article 16 GDPR),
right to erasure (Article 17 GDPR),
right to restriction of processing (Article 18 GDPR),
right to data portability (Article 20 GDPR),
right to withdraw consent with effect for the future (Article 7(3) GDPR),
right to object to processing based on Article 6(1)(e) or (f) GDPR (Article 21 GDPR).

Where we process personal data for direct-marketing purposes, you may object to this processing at any time. Following your objection, we will no longer use your data for direct-marketing purposes.

12. Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority. The authority competent for us is in particular:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf
Germany
Phone: +49 (0) 211 38424-0
Website: https://www.ldi.nrw.de/

13. Updates to this Privacy Policy

We may amend this Privacy Policy if legal requirements, our processes or the services we use change. The version published on this website is decisive.

Data protection declaration

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide the data has no consequences. This only applies if no other information is provided in the subsequent processing operations. "Personal data" is all information that relates to an identified or identifiable natural person.

server log files

You can visit our websites without providing any personal information.

Every time you access our website, usage data is transmitted to us or our web host/IT service provider through your Internet browser and stored in protocol data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and to improve our offering.

Contact

person responsible/data protection officer
Contact us if you wish. The person responsible for data processing is: Sven Kemmerich, Hückeswagener Strasse 120A, 51647 Gummersbach Germany, +49/(0)2261/50198-0, info@elektromotoren.de

You can contact our data protection officer directly at: datenschutz@elektromotoren.de

Customers contact us spontaneously by email
If you contact us spontaneously by email, we will only collect your personal data (name, email address, message text) to the extent you provide it. The data processing is for the purpose of processing and answering your contact request. If the contact is for the purpose of carrying out pre-contractual measures (e.g. advice if you are interested in purchasing, preparing an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR. If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR out of our overriding legitimate interest in processing and answering your request. In this case, you have the right to object to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR at any time for reasons arising from your particular situation.
We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Customer account Orders

Customer account
When you open a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is carried out on the basis of Art. 6 Paragraph 1 Letter a of GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.

Collection, processing and transfer of personal data when placing orders

When you place an order, we only collect and process your personal data to the extent that this is necessary to fulfil and process your order and to process your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. The processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR and is necessary for the fulfilment of a contract with you.

Your data will be passed on, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly adhere to the legal requirements. The scope of data transmission is limited to a minimum.

Merchandise management

Use of an external merchandise management system
We use a merchandise management system to process contracts as part of order processing. For this purpose, your personal data collected as part of the order is transmitted to JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven.

Payment service provider Credit report

Use of PayPal Express
We use the PayPal Express payment service from PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the PayPal Express payment service. In order to integrate this payment service, PayPal must collect, save and analyze data (e.g. IP address, device type, operating system, browser type, location of your device) when you visit the website. Cookies can also be used for this purpose. The cookies enable your browser to be recognized.
Your personal data is processed on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in offering a customer-oriented range of different payment methods. You have the right to object to this processing of personal data concerning you at any time for reasons arising from your particular situation.
By selecting and using PayPal Express, the data required for payment processing will be transmitted to PayPal in order to be able to fulfil the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 (1) (b) GDPR. You can find more information about data processing when using the PayPal Express payment service in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS .

Using PayPal Check-Out

We use the PayPal Check-Out payment service from PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal or "Pay later" via PayPal, the data required for payment processing will be transmitted to PayPal in order to be able to fulfill the contract with you with the selected payment method. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.

Credit card via PayPal, direct debit via PayPal & "Pay later" via PayPal

For individual payment methods such as credit card via PayPal, direct debit via PayPal or “Pay later” via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies. To do this, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received on the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with the statutory provisions. The data processing serves the purpose of the credit check for the initiation of a contract. The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default if PayPal makes advance payments.

You have the right to object to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR at any time by notifying PayPal for reasons arising from your particular situation. The provision of the data is necessary for the conclusion of the contract with the payment method you have requested. Failure to provide the data means that the contract cannot be concluded with the payment method you have selected.

third-party providers

When paying using a third-party payment method, the data required for payment processing is transmitted to PayPal. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR. To carry out this payment method, the data may then be passed on by PayPal to the respective provider. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR. Local third-party providers can be, for example:

- Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany) - giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main

purchase on account via PayPal

When paying using the purchase on account payment method, the data required for payment processing is first sent to PayPal. To carry out this payment method, the data is then sent by PayPal to Ratepay GmbH (Franklinstrasse 28-29, 10587 Berlin; "Ratepay") in order to be able to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR. Ratepay may carry out a credit check on the basis of mathematical-statistical procedures (probability or score values) using credit agencies in accordance with the process already described above. The data processing serves the purpose of credit checks for the initiation of a contract. The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in protecting against payment default when Ratepay makes advance payments. Further information on data protection and which credit agencies use Ratpay can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/ .

Further information on data processing when using PayPal can be found in the associated data protection declaration at https://www.paypal.com/de/webapps/mpp/ua/privacy-full .

Use of Amazon Payments
We use the Amazon Payments payment service from Amazon Payments Europe sca (38 avenue John F. Kennedy, L-1855 Luxembourg; “Amazon Payments”) on our website. The data processing serves the purpose of being able to offer you payment via the Amazon Payments payment service. In order to integrate this payment service, Amazon Payments must collect, store and analyze data (e.g. IP address, device type, operating system, browser type, location of your device) when you visit the website. Cookies can also be used for this purpose. The cookies enable your browser to be recognized. The processing of your personal data is based on Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in a customer-oriented offer of various payment methods. You have the right to object to this processing of personal data concerning you at any time for reasons arising from your particular situation.
By selecting and using “Amazon Payments”, the data required for payment processing will be transmitted to Amazon Payments in order to be able to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 Paragraph 1 Letter b of GDPR. Further information on data processing when using the Amazon Payments payment service can be found in the associated privacy policy at: https://pay.amazon.com/de/help/201212490

Data collection and processing for credit checks
If we make advance payments, e.g. when paying by invoice or direct debit, we reserve the right to obtain a credit report based on mathematical-statistical procedures using Creditreform Köln v. Padberg GmbH & Co. KG, Gustav- Heinemann-Ufer 68, 50968 Cologne. For this purpose, we transmit the personal data required for a credit check and use the information received on the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with the statutory provisions. The data processing serves the purpose of the credit check for the initiation of a contract. The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in protection against payment default when we make advance payments. For reasons arising from your particular situation, you have the right to object to this processing of personal data concerning you based on Art. 6 Para. 1 lit. f GDPR at any time by notifying us. The provision of the data is necessary for the conclusion of the contract with the payment method you have requested. Failure to provide this information will result in the contract not being able to be concluded using the payment method you have chosen.

cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is visited again.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the cookies from being stored and the data they contain from being transmitted. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may then not be able to use all of the functions of this website to their full extent.

The links below will tell you how to manage (including deactivate) cookies in the most important browsers:

Chrome: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete- manage cookies

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablassen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies for the purpose of making our service more user-friendly, effective and secure. Cookies also enable our systems to recognize your browser even after you change pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after you change pages.

The use of cookies or comparable technologies is based on Section 25 Paragraph 2 TTDSG. The processing of your personal data is based on Art. 6 Paragraph 1 Letter f GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offering.

You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.

Use of the JTL Cookie Consent Tool

We use the cookie consent tool of JTL-Software-GmbH (Rheinstraße 7, 41836 Hückelhoven; “JTL”) on our website.

The tool enables you to give consent to data processing via the website, in particular the setting of cookies, and to exercise your right to withdraw consents already given. The data processing serves the purpose of obtaining and documenting the necessary consents to data processing and thus complying with legal obligations. Cookies can be used for this purpose. The following information can be collected, among others: IP address, date and time of the page visit and consent status.

The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 (1) (c) GDPR.

Further information on data protection can be found at: https://www.jtl-software.de/datenschutz .

affected and storage period

Duration of storage
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then taking into account statutory retention periods, in particular tax and commercial law, and then deleted after the deadline has expired, unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability. In addition, according to Art. 21 Para. 1 GDPR, you have the right to object to processing based on Art. 6 Para. 1 f GDPR, as well as to processing for the purposes of direct advertising.

Right to complain to the supervisory authority
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
PO Box 20 04 4440102 DüsseldorfTel.: +49 211 384240Fax: +49 211 38424999E-mail: poststelle@ldi.nrw.de

Right of objection
If the personal data processing listed here is based on our legitimate interest in accordance with Art. 6 Paragraph 1 Letter f of GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.After the objection has been made, the processing of the data concerned will be terminated unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

last updated: January 10, 2022