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Services

Design-In, Logistics, After-Sales Service (Maintenance and Repair)


Design-In

A key element of our shared success is professional project management to help you stay within your timeline and budget. The sooner your new solution reaches the market, the better. That is why we support you with:


Logistics

To make order processing a routine for you and to reduce or avoid unnecessary effort, the entire process, from planning and ordering through to spare-parts delivery, is coordinated as one integrated process.
 

After-Sales Service

  • On-site commissioning
  • Consulting and training.
  • Repair / service concept


Maintenance and Repair

Maintenance and repair of electric motors (low-voltage, high-voltage and DC motors, as well as servomotors with tachometer, incremental encoder, resolver and brake), gearboxes and pumps by qualified electronics technicians specialising in machinery and drive technology at master craft businesses within our partner network (in some cases also possible on site).

  • Condition assessment
  • Overhauls
  • Replacement of bearings in electric motors and other assemblies, e.g. radial fans
  • Laser alignment of machine trains
  • Winding cleaning and drying
  • Machining of commutators and slip rings
  • Renewal of brush holders and carbon brushes
  • Balancing / in-situ balancing
  • Rewinding of all types of low-voltage and high-voltage motors using modern insulation technology
  • Renewal of lamination stacks
  • Rebuilding of slip-ring assemblies
  • Installation of thermal sensors in windings and for bearing monitoring
  • Installation of terminal boxes
  • Power uprating
  • Modernisation
  • Modernisation and refurbishment of pole wheels
  • Efficiency improvements through new lamination stacks
  • Repair of explosion-protected motors by competent persons in accordance with Section 14(6), sentence 2, of the German Ordinance on Industrial Safety and Health (BetrSichV) *
  • Partial-discharge and dissipation-factor measurements
  • Thermography
  • Endoscopic inspections
  • Vibration measurements
  • Winding resistance measurements
  • Dissipation-factor measurements (tanδ)
  • Rolling-bearing diagnostics
  • Performance-curve determination, power measurement, determination of energy efficiency in accordance with DIN EN 60034-2-1, and thermal motor sizing based on rated duty types on an electric motor test bench

We assess the damage and advise you whether repair or replacement is the appropriate option, enabling you to make an optimal decision.

Possible repair options:

As-new repair

  • 24 months of liability for defects for the complete drive
  • Preventive replacement of all bearings and sealing elements
  • Testing of all electrical components using a surge-voltage tester; replacement where required
  • Checking of electronic components in accordance with manufacturing specifications; replacement where required
  • Refurbishment of the component in preparation for repainting

Functional repair

  • 24 months of liability for defects for the service performed, including replaced parts
  • No preventive replacement of parts
  • Restoration of functionality
  • Replacement of defective parts in accordance with customer specifications
  • Functional testing of electrical and electronic components

Emergency repair

  • Exclusion of liability for defects
  • Makeshift restoration of functionality
  • Defective parts are reconditioned and reused
  • Only absolutely necessary parts are replaced in agreement with the customer

Service options

  • Priority service:
    Repair within 1 – 3 days; depending on product characteristics and time of day, even within the same day
  • On-site service:
    Functional repair directly at the customer’s premises
  • Collection and delivery service:
    Collection and delivery of drive components

* Certifications from competent authorities and renowned motor manufacturers are available. General overhaul and repair of gas- or dust-protected motors of equipment group II, with the various types of protection, are performed in accordance with the current DIN EN 60079-19, “Equipment repair, overhaul and reclamation”, and documented in accordance with VDE requirements. Naturally, only original spare parts are used.

(AMSW / IMCB / MENB)